ECONOMICS

Detailed explanation-1: -An example of customer perspective in balanced scorecard is customer satisfaction and market share. A balanced scorecard is a strategic management performance metric used to identify and improve various internal business functions and their resulting external outcomes.

Detailed explanation-2: -Consumer perspective is a way of looking at life through eyes that have been categorised as ‘mad’ or distressed enough to require intervention from a mental health professional. Such a perspective is acquired as a result of receiving, or being unable to receive when you wish to, services in the mental health system.

Detailed explanation-3: -3) Customer’s perspective The customer defines quality as the extent to which they get what they want from the organization. Customers consider the following aspects: Getting a good product or service. Low maintenance.