COST ACCOUNTING
BALANCED SCORECARDS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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General Electric y Samsung.
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My uncle writes you.
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General Electric y Citibank.
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None of the above.
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Detailed explanation-1: -Developed by Robert Kaplan and David Norton in the early 1990s, the balanced scorecard is more than a measurement system-in fact, it’s a management system.
Detailed explanation-2: -In 1996, a new Performance Scorecard integrating non-financial measures, including a customer satisfaction indicator, was introduced in order to be used as ―a central management tool to implement [high service] strategy and evaluate performance.
Detailed explanation-3: -The Balanced Scorecard was originally developed by Dr. Robert Kaplan of Harvard University and Dr. David Norton as a framework for measuring organizational performance using a more balanced set of performance measures.
Detailed explanation-4: -The business performance management framework was laid out in a 1992 paper published in the Harvard Business Review by Robert S. Kaplan and David P. Norton, who are widely credited with having developed the balanced scorecard system.