COST ACCOUNTING
BALANCED SCORECARDS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The indicators of this perspective have to do with the relational capital of the organization
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quality of the product or service, efficiency in delivery times, profitability of the processes
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training and preparation of employees, absenteeism
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customer satisfaction, loyalty, profitability per customer or optimization of delivery times
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Explanation:
Detailed explanation-1: -The relationship between satisfaction and loyalty influences the profits. The more customer is satisfied, the more loyal towards the brand. A loyal customer leads to an increase in both sales and profitability.
Detailed explanation-2: -Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Customer satisfaction information, including surveys and ratings, can help a company determine how to best improve or changes its products and services.
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