ECONOMICS

Detailed explanation-1: -The four perspectives of a balanced scorecard are learning and growth, business processes, customer perspectives, and financial data. These four areas, which are also called legs, make up a company’s vision and strategy.

Detailed explanation-2: -Customer Perspective: The core outcome measures include customer satisfaction, customer retention, new customer acquisition, customer profitability, and market share in targeted segments.

Detailed explanation-3: -The four perspectives of a traditional balanced scorecard are Financial, Customer, Internal Process, and Learning and Growth.

Detailed explanation-4: -The balanced scorecard requires specific measures of what customers get-in terms of time, quality, performance and service, and cost. 2. Internal business perspective. Focus on the core competencies, processes, decisions, and actions that have the greatest impact on customer satisfaction.