COST ACCOUNTING
BALANCED SCORECARDS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Under Customer perspective, if the goal is Customer partnership which is the measure?
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Percent of sales from new products
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Share of key accounts’ purchases
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One-time delivery
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Number of cooperative engineering efforts
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Explanation:
Detailed explanation-1: -What is the customer perspective? Customer perspective refers to an approach that examines a company from the viewpoint of the individuals who purchase and utilize its products and services. This viewpoint considers organizations’ client base, which is crucial to financial success and product sales.
Detailed explanation-2: -The customer perspective of a BSC identifies how a company provides value to its customers and understands how satisfied the customers are with products or services. Customer satisfaction indicates a company’s success.
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