ECONOMICS

Detailed explanation-1: -Standards: What Is a Good Response Time According to Google, the average response time should be under 200 milliseconds as it gives the feeling of an instant response. A web response time ranging between 200 milliseconds and 1 second is considered acceptable as users still likely won’t notice the delay.

Detailed explanation-2: -Nearly half of all customers (46%) expect companies to respond faster than 4 hours. While 12% expect a response within 15 minutes or less.

Detailed explanation-3: -Customers expect a rapid response to queries and complaints made on social media. One recent study found that 40 percent of consumers expect brands to respond within the first hour, and 79 percent expect a response in the first 24 hours.

Detailed explanation-4: -Long Answer: I recommend at least within 24 hours (during business hours, of course) if at all possible. If you cannot respond quickly, send a note saying you will respond when you can do so in detail.