BANKING AFFAIRS

Detailed explanation-1: -Losses in profits, bad publicity and damage to the company image are some of the negative consequences that can result from not fulfilling clients’ expectations. Finding solutions that are feasible, consistent with your brand and guaranteed to meet the expectations of customers is not as complicated as it sounds.

Detailed explanation-2: -The first step to meeting customer expectations is simply establishing a clear picture of who your customers are. This requires you to go beyond basic demographic information like age, gender, and location. You need to understand your customers like you understand your product.

Detailed explanation-3: -Increase brand loyalty: Exceeding your customers’ expectations can inspire them to make future purchases from the brand. Influence product sales: Customers who have high expectations about your products or services may choose to shop with the brand, helping you increase profits and meet sales goals .