BANKING AFFAIRS

Detailed explanation-1: -The Scheme has come into force from January 1, 2006. 3. Who is a Banking Ombudsman? The Banking Ombudsman is person appointed by the Reserve Bank of India to redress customer complaints against certain deficiency in banking services.

Detailed explanation-2: -Banking Ombudsman is a quasi judicial authority created in 2006, and the authority was created pursuant to a decision made by the Government of India to enable resolution of complaints of customers of banks relating to certain services rendered by the banks.

Detailed explanation-3: -15. What happens after a complaint is received by the Banking Ombudsman? The Banking Ombudsman endeavours to promote, through conciliation or mediation, a settlement of the complaint by agreement between the complaint and the bank named in the complaint.

Detailed explanation-4: -The Banking Ombudsman Scheme (BOS) was first notified by the Reserve Bank in 1995 under Section 35 A of the Banking Regulation Act, 1949.