Choose an example of good customer service.

BANKING GENERAL KNOWLEDGE

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

A	Food service assistands stands with their backs to the customer
B	A food service assistant smiles and greets the customer politely
C	A food service assistant chews her nails whilst waiting for her customer to make their choice.
D	A chef shouts at a colleague when they make an error with a food order.

Explanation:

Detailed explanation-1: -To recap, this includes: Making sure you and your staff are knowledgeable about the products you sell. Being available for customer questions and responding promptly (even if it’s negative feedback) Doing what you can to go above and beyond and make customers happy and feel special.

Detailed explanation-2: -I spoke to my manager to determine our options and my manager gave me the approval to give the guests an available room. I also offered the guests free room service for the inconvenience of having to wait for a hotel room. The guests were so satisfied that they left a glowing review online after their stay."

Detailed explanation-3: -Listening, understanding your customer’s needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. They may also refer other people to your business.

There is 1 question to complete.