BANKING AFFAIRS

Detailed explanation-1: -Is there any charge or fee to be paid for filing a complaint with the RBI Ombudsman? No. There is no charge or fee for a customer of the RE for filing or for resolving complaints under the RB-IOS, 2021.

Detailed explanation-2: -Is there any cost involved in filing complaints with Banking Ombudsman? No. The Banking Ombudsman does not charge any fee for filing and resolving customers’ complaints.

Detailed explanation-3: -After a receipt of complaint, the Banking Ombudsman will try to settle the complaint through conciliation (agreement) between the aggrieved parties. If a complaint is not settled by an agreement within a period of one month, the Ombudsman proceeds to pass an award.

Detailed explanation-4: -The Banking Ombudsman’s powers and duties will be:-(a) to receive complaints relating to the provision of banking services. (b) to consider such complaints and facilitate their satisfaction, or settlement by agreement, by making a recommendation, or Award in accordance with this scheme.

Detailed explanation-5: -Lodge your complaint with the Banking Ombudsman of Reserve Bank of India. You can fill up this online complaint form with details of complaint, bank’s name against whom you wish to file a complaint, phone numbers, bank account details, etc.