BANKING GENERAL KNOWLEDGE
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Question
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Integrated Grievance Management Service
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Integrated Grievance Management System
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Integrated Grievance Management Scheme
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Integrated Grievance Management Security
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Detailed explanation-1: -The Integrated Grievance Management System (IGMS) is an online consumer complaints registration system created by IRDA. All insurance companies have integrated their online complaint logging systems to the IGMS maintained by IRDA.
Detailed explanation-2: -The IGMS is an online consumer complaints registration system created by the IRDAI. IGMS allows policyholders to register complaints online with their insurance company and track the progress of complaint resolution. The IRDAI will monitor the complaints and their progress in real-time through IGMS.
Detailed explanation-3: -Rules On Handling Grievances The entire process is governed by the IRDA Protection of Policyholders’ Interests (PPHI) Regulations 2002.
Detailed explanation-4: -A complaint registered through IGMS will flow to the insurer’s system as well as the IRDAI repository. Updating of status will be mirrored in the IRDAI system. In case the complaint is not fully attended to by the insurer within 15 days of lodging it, you may use the IGMS for escalating the complaint to IRDAI.
Detailed explanation-5: -155255 or 1800 4254 732. Policyholder’s Protection & Grievance Redressal Department – Grievance Redressal Cell. Sy. No.