BANKING AFFAIRS

Detailed explanation-1: -Customers trust you more if they have problems with your product or service and receive speedy resolution, than if they have no problems with your product at all. True. It’s not the absence of problems that develops trust, but your reaction when things go wrong.

Detailed explanation-2: -They don’t train the skills needed to deliver a better CX for the internal or external customer. Many companies don’t spend the time, effort and dollars to train the soft skill of customer service. And, some that do train don’t include the entire company.

Detailed explanation-3: -To show the customer you’re actively listening, paraphrase their complaint, ask clarifying questions, and don’t interrupt them. This is often the most effective way to handle angry customers at the outset of the situation.

Detailed explanation-4: -The two surefire marketing strategies for small businesses – cooperation marketing and social proof – are designed to bring you more for less: maximum traffic and customers, at minimal spend. Cooperation marketing helps drive traffic to your website by partnering with other businesses.