BANKING GENERAL KNOWLEDGE
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
Attracting new customers
|
|
Bad publicity
|
|
Satisfied and motivated employees
|
|
Lower staff turnover
|
Detailed explanation-1: -Delivering great customer service significantly reduces employee turnover as it nurtures a positive environment and boost morale. Workers want to work for business that value their customers. Reward your employees for providing good customer service to motivate them and increase their confidence.
Detailed explanation-2: -Effective employee retention can save an organization from productivity losses. High-retention workplaces tend to employ more engaged workers who, in turn, get more done. Engaged employees are more likely to improve customer relationships, and teams that have had time to coalesce also tend to be more productive.
Detailed explanation-3: -However, employee turnover can damage customer loyalty and even prevent people from becoming repeat visitors. A customer who receives poor service due to negative workplace culture or overloaded employees resulted from turnover might never come back to your store after an initial purchase.