BANKING GENERAL KNOWLEDGE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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a. To meet needs and expectations.
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To deliver standards.
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To work as part of a team.
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To increase sales
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Detailed explanation-1: -It gives you an opportunity to make right changes at the right time to improve upon the customer journey and meet their needs. Excellent customer service is a sure way to exceed customer expectations as it creates loyal customers for life who will even refer your business to friends, family and colleagues.
Detailed explanation-2: -The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.
Detailed explanation-3: -Why are customer expectations important? Customer expectations are important because when a business fulfills them, it would boost sales, higher customer retention, brand loyalty, and repeated purchases.
Detailed explanation-4: -The Importance of Setting Customer Expectations Proactively setting customer expectations helps predict what problems customers will encounter and ensures that the company has a chance to prevent service deficiencies. This translates to increased loyalty and trust from your customer base.