BANKING GENERAL KNOWLEDGE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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When Dealing with a Customer, You Should Not?
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Get caught up in an argument.
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Use the word “NO”
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Give out orders or place blame on the Customer.
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All of these
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Explanation:
Detailed explanation-1: -Do not try to talk over the customer or argue with them. Let the customer have their say, even if you know that they are mistaken and don’t have all the information, or you can anticipate what they are going to say next. As you listen, take the opportunity to build rapport with the customer.
Detailed explanation-2: -Detailed Solution. Effective online communication is NOT an element of customer service.
There is 1 question to complete.