BANKING GENERAL KNOWLEDGE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following is an easy way to show respect to customers?
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When addressing a customer, use his or her first name.
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Stop talking when the customer begins to speak.
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Return calls or e-mail messages at your own convenience.
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Avoid eye-contact with the customer lest he or she is offended
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Explanation:
Detailed explanation-1: -Ask Why. When you’re on a customer facing team, it’s always a best practice to ask ‘why. ‘ It is the only way to truly understand the concerns and aspirations of your customers. Oftentimes, it is necessary to ask several follow-up questions to truly get to the heart of the matter.
There is 1 question to complete.