BANKING AFFAIRS

Detailed explanation-1: -If your client is especially angry, then talk slowly and calmly, and use a low tone of voice. This will subtly help lower the tension, and ensure that you don’t escalate the situation by visibly getting stressed or upset yourself.

Detailed explanation-2: -Sympathize, empathize and apologize Show respectfully that you understand why they are upset, and try to put yourself in their position to see how you might feel in a similar situation. This might help place you in a more understanding frame of mind to craft a solution.

Detailed explanation-3: -When dealing with an angry customer face to face, making no eye contact and looking away will feel better for you and the customer. False. It will probably feel more comfortable for you, but the customer will interpret it negatively: either as a lack of interest, confidence, or as defensiveness.

Detailed explanation-4: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.