BANKING GENERAL KNOWLEDGE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Excellent customer service results in a more positive business reputation.
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Excellent customer service results in more promises and therefore more lawsuits.
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Excellent customer service results in fewer loyal customers.
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Excellent customer service results in lower wages.
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Detailed explanation-1: -Good customer service means consistently meeting customers’ expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.
Detailed explanation-2: -They are responsible for representing your brand when interacting with potential buyers. Customer service can break a company’s chance to turn a potential customer into a loyal customer. After a positive customer service experience, 89% of consumers report they are more likely to return and make another purchase.
Detailed explanation-3: -Benefits of providing good customer service Satisfied customers are also less likely to leave a negative review. Customers are loyal and make repeat purchases – happy customers are more likely to choose the same business the next time they need the same product or service.
Detailed explanation-4: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.