GROWTH DEVELOPMENT CHILD
DEVELOPMENT AND LEARNING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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sales promotion
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customer service
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customer service is poor
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impact of good customer service
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Detailed explanation-1: -Product knowledge is the process of teams learning about company products so that they can effectively describe them to customers. This involves people who have customer-facing positions learning details about product features, benefits and uses.
Detailed explanation-2: -What is product knowledge? Product knowledge is the information needed to clearly explain a product to a customer. Product knowledge is a highly relevant skill for customer-facing retail employees, like sales reps.
Detailed explanation-3: -Listening to the customer, being patient, displaying empathy, and understanding the issue or problem are skills that help you communicate effectively with the customer and are a must-have while working in customer support.
Detailed explanation-4: -Having good product knowledge in customer service will not only help generating customer satisfaction but it usually helps improving brand perception and help customer service operators to feel more confident in their daily activities.