CHILD DEVELOPMENT PEDAGOGY

GROWTH DEVELOPMENT CHILD

DEVELOPMENT AND LEARNING

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
Good reputation = customer loyalty = increase in revenue
A
sales promotion
B
customer service
C
customer service is poor
D
impact of good customer service
Explanation: 

Detailed explanation-1: -Therefore, providing good customer service is an effective way to keep your customers coming back and purchasing your products. It’s also cheaper and more effective than advertising and marketing to people who don’t even know about you in the first place.

Detailed explanation-2: -Customer loyalty increases the profits by encouraging repeat business, reducing the operating costs for a business, establishing a favorable price premium, and by generating referrals. To be sure, it is important for businesses to find new customers.

Detailed explanation-3: -Great customer service can improve customer retention and repeat business. Repeat customers are also more valuable, with them spending 67% more than new customers, a study finds. Customer service can also improve your acquisition of new customers through positive reviews and word-of mouth.

Detailed explanation-4: -Benefits of providing good customer service Satisfied customers are also less likely to leave a negative review. Customers are loyal and make repeat purchases – happy customers are more likely to choose the same business the next time they need the same product or service.

Detailed explanation-5: -Satisfied customers are thought to be more likely to repeat purchase (loyalty) and since loyal customers are thought to be cheaper to service (and less price sensitive) the expected result should be lower costs (and higher revenues) and thus higher profit.

There is 1 question to complete.