COMPUTER APPLICATIONS
E COMMERCE AND E BUSINESS APPLICATIONS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Tailor-made
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Technology Infrastructure
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Component Based Applications
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Inter-Enterprise Business Process
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Detailed explanation-1: -There are three main components of BPM: management approach, methodology and technology. In order to meet market demands and produce valuable goods and services, a company’s management team typically defines processes, classifies measurements, tracks performance and goals and works to improve processes.
Detailed explanation-2: -Definition: A service blueprint is a diagram that visualizes the relationships between different service components-people, props (physical or digital evidence), and processes-that are directly tied to touchpoints in a specific customer journey. Think of service blueprints as a part two to customer journey maps.
Detailed explanation-3: -Physical evidence. What customers (and employees) come in contact with. Customer actions. Frontstage or visible employee actions. Backstage or invisible contact employee actions. Support processes.
Detailed explanation-4: -Find support. Level-set and educate on service blueprinting. Define the goal. Choose a scope and focus. Gather research. Map the blueprint. Refine and distribute. 04-Feb-2018