COMPUTER APPLICATIONS
E COMMERCE AND E BUSINESS APPLICATIONS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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They damaged a product by accident
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They decided that they don’t want it now, but initially did
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The product arrived damaged
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None of the above
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Detailed explanation-1: -General Returns Policy Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Amazon.in.
Detailed explanation-2: -Tell the customer you are sorry for their issues and your company will work to resolve them as quickly as possible. Take responsibility. Absorb the negative statements or complaints from your customer and don’t blame your team.
Detailed explanation-3: -1 Apologize for the reader’s inconvenience. Explain (but do not excuse) the problem. 2 Point out that this is an exceptional circumstance and that your company values quality. 3 State what action you will take to remedy the situation, and offer compensation or restitution, if appropriate.