COMPUTER FUNDAMENTALS

Detailed explanation-1: -A voice response unit (VRU) is an automated telephone answering system consisting of hardware and software that allows the caller to navigate through a series of prerecorded messages and use a menu of options through the buttons on a touch-tone telephone or through voice recognition.

Detailed explanation-2: -What is interactive voice response? Interactive voice response, or IVR, is an automated telephone system that combines pre-recorded messages or text-to-speech technology with a dual-tone multi-frequency (DTMF) interface to engage callers, allowing them to provide and access information without a live agent.

Detailed explanation-3: -Voice recognition systems let consumers interact with technology simply by speaking to it, enabling hands-free requests, reminders and other simple tasks. Voice recognition can identify and distinguish voices using automatic speech recognition (ASR) software programs.

Detailed explanation-4: -A voice response system (VRS) is a computer interface which responds to voice commands, instead of responding to inputs from a mouse or a keystroke. It is a type of speech synthesis where sentences are organized by concatenating pre-recorded words saved in a database.