COMPUTER FUNDAMENTALS

COMPUTER NETWORKS AND COMMUNICATIONS

NETWORK SECURITY AND CYBERSECURITY

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
If the customer is reporting any fraud related activity, we should:
A
Offer credit.
B
Tell customer to tweet Mike.
C
Follow standard fraud process.
D
Close the chat onset!
Explanation: 

Detailed explanation-1: -Report the fraud to authorities If the fraud occurred in your local community, you could also report the matter to the police and your district attorney. You may need to file a police report if you plan to file an insurance claim for fraud losses. Also contact your state financial regulator or attorney general.

Detailed explanation-2: -Your fraud investigation report should be simple, factual, and limited by the scope of your investigation. An investigation report should include your investigative approach, facts and analysis of the evidence, a determination, and recommendations for corrective action.

Detailed explanation-3: -Don’t rush to judgement While it’s important to act quickly and decisively in cases of fraud, it’s critical that you keep cool, weigh all of the evidence, recognize the possible existence of bias, and get a second opinion as needed.

Detailed explanation-4: -A fraud investigation is a process of gathering and analyzing evidence related to alleged or suspected wrongdoing to determine whether deception or theft has occurred. As part of a fraud investigation, an investigator will review and analyze data, conduct interviews, and prepare a final report.

There is 1 question to complete.