COMPUTER FUNDAMENTALS

Detailed explanation-1: -#2 The phone should be answered with a positive greeting such as “Hello, ‘’ “Good Morning, ‘’ or “Good Afternoon, ‘’ etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.

Detailed explanation-2: -Answering Calls Answer with a friendly greeting. (Example-“Good Afternoon, Lehigh University, Telecommunications, Lizanne speaking, how may I help you?"). Smile-it shows, even through the phone lines; speak in a pleasant tone of voice-the caller will appreciate it.

Detailed explanation-3: -In personal calls, it’s sufficient to begin with a “Hello?” and let the caller introduce themselves first. However, you want to allow the caller to know if they’ve hit a wrong number, as well as whom they are speaking with. Practice answer the phone with, “Hi, this is [Your first name] from [Your company].

Detailed explanation-4: -Answer with a professional tone This introduction may sound something like this: “Hello, good (morning/ afternoon/ evening)! Thank you for contacting, my name is .” Continue by asking your customer how you can be of assistance. This will show them that you are happy and ready to initiate the call.