COMPUTER FUNDAMENTALS

Detailed explanation-1: -What to look for in a cloud SLA. The cloud SLA should outline the responsibilities of each party, the acceptable performance parameters, a description of the applications and services covered under the agreement, procedures for monitoring service levels, and a schedule for the remediation of outages.

Detailed explanation-2: -An SLA makes sure that cloud providers meet the requirement of enterprise-level and give customers a defined set of deliverables. A cloud agreement is the same as any other contract. It’s the blueprint that governs the relationship between the customer and the service provider.