INTRODUCTION TO COMPUTERS
DEFINITION AND CLASSIFICATION OF COMPUTERS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A user makes the complaint that the computer will not turn on. What is your first troubleshooting step?
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Shake the computer
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Check to make sure the RAM is installed correctly
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Try another mouse and keyboard on the machine
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Check to make sure it is plugged in and that the computer is getting power
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Explanation:
Detailed explanation-1: -Identify the problem. Research. Establish a theory of probable cause. Test the theory. Establish a plan of action. Implement or escalate. Verify functionality. Document the solution. 21-Jan-2021
Detailed explanation-2: -NOTE: The term customer, as used in this course, is any user that requires technical computer assistance. CAUTION: Always perform a backup before beginning any troubleshooting. You must protect data before beginning any work on a customer’s computer. Data Backup.
There is 1 question to complete.