MULTIMEDIA AND QUALITY OF SERVICE
INTRODUCTION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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In the Service Quality formula, when SQ = P < E, it implies
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Satisfactory quality
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Unacceptable quality
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Excellent quality
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None of the above
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Explanation:
Detailed explanation-1: -E-service quality is the difference between customers’ expectations for service performance priorities the service encounters and their expectations about service performance prior to the service offering.
Detailed explanation-2: -The five service quality dimensions are tangibility, reliability, responsiveness, assurance, and empathy.
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