MULTIMEDIA AND QUALITY OF SERVICE
INTRODUCTION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Gap 1
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Gap 2
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Gap 3
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Gap 5
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Detailed explanation-1: -This could be due to a variety of factors-lack of communication between frontline employees and management, inadequate market research, or simply a failure to listen to customer feedback, including complaints.
Detailed explanation-2: -The customer service gap is the difference between what your customers expect from your product and the actual service they get. Customer expectations are beliefs and thoughts about a product or a service before accessing and testing it out.
Detailed explanation-3: -The gap model of service quality is a framework professionals use to analyze customer satisfaction and identify areas for improvement. Most companies, regardless of whether they are sales-or service-focused, involve some component of customer service.
Detailed explanation-4: -Inadequate market research. Lack of upward communication in the Organization. Insufficient focus on customer relationships. Not knowing what customer expects. Inadequate service recovery. 07-Aug-2016