MULTIMEDIA AND QUALITY OF SERVICE
INTRODUCTION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Produce goods that are better than the competition
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Produce goods that are reasonably priced
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Provide services that are fit for prupose
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Provide services that are value for money? Increased costs from products that do not meet standards
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Detailed explanation-1: -What is Service Quality? Service quality is a measure of how an organization understands its users’ needs and fulfills their expectations. Understanding how to improve the service quality of your product is the key step to growth for any organization. Measuring and improving service quality is a valuable art.
Detailed explanation-2: -More consistent products and increased efficiency Quality management helps companies improve their products’ reliability, durability and performance. These factors help differentiate a business from its competitors. Better products equal happier customers and higher revenue.
Detailed explanation-3: -This is expressed by the ISO definition: “The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs". In simpler words, one can say that a product has good quality when it “complies with the requirements specified by the client".