MULTIMEDIA AND QUALITY OF SERVICE
INTRODUCTION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Gap 5
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Gap 6
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Gap 3
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Gap 2
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Detailed explanation-1: -The delivery gap is the difference between service delivery policies and standards and the actual delivery of the service. This gap can occur for a number of reasons: Deficiencies in human resources policies. Failure to match supply to demand.
Detailed explanation-2: -Provider Gap 3 is the result of disparity between customer driven standards those are established and the actual service performance by the employees. Establishment of guidelines for service delivery for treating customers correctly and well can not ensure high quality service performance.
Detailed explanation-3: -Deficiencies in human resources policies. Failure to match supply to demand. Employee lack of knowledge of the product. Lack of cohesive teamwork to deliver the product or service. 05-Sept-2019