MULTIMEDIA AND QUALITY OF SERVICE
INTRODUCTION
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
The SERVQUAL instrument identifies how many dimensions of service quality?
|
|
7
|
|
|
5
|
|
|
4
|
|
|
8
|
Explanation:
Detailed explanation-1: -The five service quality dimensions are tangibility, reliability, responsiveness, assurance, and empathy.
Detailed explanation-2: -SERVQUAL is a multidimensional research instrument designed to measure service quality by capturing respondents’ expectations and perceptions along five dimensions of service quality.
There is 1 question to complete.