MULTIMEDIA AND QUALITY OF SERVICE
INTRODUCTION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following tools can be used to analyze service quality problems?
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Blueprinting
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TQM
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ISO 9000
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All of the above
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Explanation:
Detailed explanation-1: -It consists of four key processes: quality planning, quality assurance, quality control and continual improvement.
Detailed explanation-2: -Stratification. Histogram. Check sheet (tally sheet) Cause and effect diagram (fishbone or Ishikawa diagram) Pareto chart (80-20 rule) Scatter diagram. Control chart (Shewhart chart)
There is 1 question to complete.