COMPUTER NETWORKING

MULTIMEDIA AND QUALITY OF SERVICE

INTRODUCTION

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
Who conceptualized the 80:20 principle?
A
Zeithaml
B
Parasuraman
C
Pareto
D
Ishikawa
Explanation: 

Detailed explanation-1: -Management consultant Joseph M. Juran developed the concept in the context of quality control and improvement after reading the works of Italian sociologist and economist Vilfredo Pareto, who wrote about the 80/20 connection while teaching at the University of Lausanne.

Detailed explanation-2: -80/20 Rule – The Pareto Principle. The 80/20 Rule (also known as the Pareto principle or the law of the vital few & trivial many) states that, for many events, roughly 80% of the effects come from 20% of the causes.

There is 1 question to complete.