MCQ IN COMPUTER SCIENCE & ENGINEERING

Detailed explanation-1: -Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely.

Detailed explanation-2: -Customer retention is the practice of increasing a business’s repeat customer rate and extracting additional value from those customers. The goal of customer retention is to ensure a customer makes repeat purchases, is satisfied with a company’s services, and does not defect to a competitor.

Detailed explanation-3: -Customer retention definition: a company’s ability to turn customers into repeat buyers and prevent them from switching to a competitor. Customer retention indicates whether your product and the quality of your service please your existing customers.

Detailed explanation-4: -Customer retention is a company’s ability to retain its customers over time. It’s a percentage-based metric measuring how many customers are retained by the end of a given time period.