COMPUTER SCIENCE AND ENGINEERING
CLOUD COMPUTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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SaaS
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PaaS
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IaaS
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Both 1 and 2
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All of the above
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Detailed explanation-1: -SaaS CRM is cloud-based software, which gives permanent access to the CRM functionality and support with no need to invest in installing and maintaining it. SaaS-based CRM brings transparency in relationships with customers and helps businesses automate and personalize marketing, sales and customer service.
Detailed explanation-2: -Customer Relationship Management or CRM consists of strategies, processes, and software that manages your company’s interactions with customers and potential clients. CRM can be used in marketing, sales, and operations, to monitor and improve relationships, and upsell clients.
Detailed explanation-3: -SaaS sales CRM is sometimes also referred to as cloud CRM or online CRM.
Detailed explanation-4: -A customer relationship management (CRM) system is a software application to help business owners build and maintain customer relationships. HubSpot is an example of a CRM. HubSpot CRM supports sales, marketing, customer service, and operations functions.