MCQ IN COMPUTER SCIENCE & ENGINEERING

Detailed explanation-1: -The Service Level Manager is responsible for negotiating Service Level Agreements and ensuring that these are met. He makes sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.

Detailed explanation-2: -A service level agreement (SLA) is the tier of shipping that categorizes the estimated or promised shipping time of an order (e.g., Standard, 2-Day, Overnight). SLAs also cover Deliverr’s agreements with distribution centers, such as how quickly products will be received during inbound.

Detailed explanation-3: -A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement. In a customer-based SLA, the customer and service provider come to a negotiated agreement on the services that will be provided.

Detailed explanation-4: -The purpose of an SLA is to provide the user of the service with the information necessary to understand and use the contracted services. It is imperative that the SLAs contain the necessary information to use and manage the service delivery.