COMPUTER SCIENCE AND ENGINEERING
CLOUD COMPUTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Increased focus on service level agreements (SLAs)
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less compliance to standards
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less focus on service level agreements (SLAs)
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more focus on training
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Detailed explanation-1: -A cloud SLA ensures cloud providers meet certain enterprise-level requirements and provide customers with a clearly defined set of deliverables. It also describes financial penalties, such as credits for service time, if the provider fails to live up to the guaranteed terms.
Detailed explanation-2: -Broadly defined, SLA management is the ongoing process of ensuring all provided services and processes-including the underlying contracts-are in alignment with the agreed-upon service level targets stipulated by the contract.
Detailed explanation-3: -What to look for in a cloud SLA. The cloud SLA should outline each party’s responsibilities, acceptable performance parameters, a description of the applications and services covered under the agreement, procedures for monitoring service levels, and a program for remediation of outages.