MCQ IN COMPUTER SCIENCE & ENGINEERING

COMPUTER SCIENCE AND ENGINEERING

CLOUD COMPUTING

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

In which category of SaaS does CRM software fall?

A	Consumer Services
B	Communication Services
C	Infrastructure Services
D	Business Services

Explanation:

Detailed explanation-1: -SaaS CRM is cloud-based software, which gives permanent access to the CRM functionality and support with no need to invest in installing and maintaining it. SaaS-based CRM brings transparency in relationships with customers and helps businesses automate and personalize marketing, sales and customer service.

Detailed explanation-2: -SaaS – Software as a Service Popular examples are things like: Microsoft Dynamics CRM, Office 365 and Dropbox.

Detailed explanation-3: -Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

Detailed explanation-4: -Software as a service (SaaS) allows users to connect to and use cloud-based apps over the Internet. Common examples are email, calendaring, and office tools (such as Microsoft Office 365).

There is 1 question to complete.