COMPUTER SCIENCE AND ENGINEERING
CLOUD COMPUTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Service Provider Assignment
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Software level assessment
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Service Level Agreement
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None of the above
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Detailed explanation-1: -What are the three types of SLAs? There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.
Detailed explanation-2: -What is a service level agreement (SLA)? A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.
Detailed explanation-3: -A service level agreement SLA is an agreement between an IT Service provider and a customer. For instance, you are a customer of a bank and the bank provides services to you. A service level agreement between you and the bank describes the services provided and the service levels at which they will be provided.
Detailed explanation-4: -Service-level agreements (SLAs) are important because they establish clear commitments between a service provider and a customer. Service-level agreements are common in the telecommunications industry and provide corporations with a guarantee that certain standards will be upheld.