COMPUTER SCIENCE AND ENGINEERING
OPERATING SYSTEM
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
Backup documentation
|
|
|
Service level agreements
|
|
|
Standards Australia handbook
|
|
|
None of the above
|
Detailed explanation-1: -Service-level agreement components For a disaster recovery SLA to be successful, the parties must agree on what is provided, the metrics to be satisfied, the method of monitoring and reporting service delivery, and remedies for failure to satisfy SLA requirements.
Detailed explanation-2: -Lead time is the time it takes for a request/task to go through all the steps of a process. You can improve an activity’s lead time by defining a SLA (service level agreement) for this activity, specifying the maximum time limit for things to be done.
Detailed explanation-3: -What are the three types of SLAs? There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.