COMPUTER SCIENCE AND ENGINEERING
SOFTWARE ENGINEERING
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
internal failure costs
|
|
|
external failure costs.
|
|
|
Both a and b
|
|
|
None
|
Detailed explanation-1: -There are two types of failure costs, which are internal and external. Internal failure costs occur before goods are shipped to customers, while external failure costs arise subsequent to shipment.
Detailed explanation-2: -Failure costs are those associated with correcting nonconforming material, including scrap, rework, repair, warranty actions, and others related to the correction of nonconformances. Many organizations further subdivide this category into internal and external failure costs.
Detailed explanation-3: -Internal failure costs are costs associated with defects found before the customer receives the product or service. External failure costs are costs associated with defects found after the customer receives the product or service.
Detailed explanation-4: -What are the Quality Cost Categories? The Cost of Quality consists of four categories such as Prevention Cost, Appraisal Cost, Internal Failure, and External Failure.