CURRENT AFFAIRS

Detailed explanation-1: -“As per the scheme, for any cleaning requirement in the coach, passengers have to send an SMS on a mobile number 58888, ” a statement issued by the ministry said. “Alternatively, passengers can use the android app or Web page www.cleanmycoach.com for logging the request.”

Detailed explanation-2: -Coach-Mitra, a digital application introduced by Indian Railways to provide assistance with regard to deficiency in travel comforts like coach cleaning, watering, lighting etc. in trains, has got positive feedback with South Central Railway (SCR) receiving 470 complaints a month.

Detailed explanation-3: -On Board Housekeeping Service (OBHS) has been provided in 1100 pairs of trains including Rajdhani, Shatabdi and other important long distance Mail/Express trains for cleaning of coach toilets, doorways, aisles and passenger compartments during the run of the trains.

Detailed explanation-4: -Dedicated SMS Mobile Number caters to the Clean My Coach initiative is 58888. The dedicated Website for the scheme is www.Cleanmycoach.com. Mobile App: CLEAN MY COACH INDIAN RAILWAY ( Coach Mitra)also launched (Satisfaction Code ensures Passenger Satisfaction otherwise Complaint is treated as not closed).