2017
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Department of Defence
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Telecom Regulatory Authority of India (TRAI)
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Department of Income tax
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Department of Education
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Detailed explanation-1: -It has been launched by the Ministry of Electronics and Information Technology (Meity).
Detailed explanation-2: -To ensure you’re being efficient and delivering the best possible service, it’s useful to know which service desk metrics are the most relevant. Establishing and narrowing down the numbers important to your organization can help with: Optimizing performance reporting and management. Increasing transparency.
Detailed explanation-3: -There are eight key CX KPIs that you need to measure. These are the average resolution time, first response time, customer satisfaction score, customer effort score, net promoter score, customer lifetime value, customer health score, and customer churn rate.
Detailed explanation-4: -Key customer experience metrics you need to track Customer Satisfaction Survey (CSAT) Net Promoter Score (NPS) Customer Effort Score (CES) Customer Churn Rate.
Detailed explanation-5: -Resolution time Resolution time, also known as average handle time in call centers, is an important key performance indicator (KPI) for your help and service desks.