CURRENT AFFAIRS

Detailed explanation-1: -Over 3.3 lakh complaints were received in 2019-20 under all three schemes as compared to a little over 2 lakh complaints in 2018-19. In other words, the number of complaints to the Ombudsman increased by a whopping 65% in just one year.

Detailed explanation-2: -Despite an increase of 64.97% in the receipt of complaints under the three Ombudsman Schemes, from 2,00,362 complaints in 2018-19 to 3,30,543 complaints in 2019-20, disposal rate of more than 92% was achieved. 2.

Detailed explanation-3: -Presently the Banking Ombudsman Scheme 2006 (As amended up to July 1, 2017) is in operation. From 2002 until 2006, around 36,000 complaints have been dealt by the Banking Ombudsmen. There are 22 regional offices of Banking Ombudsmen in India. The latest offices are opened in Jammu, Raipur, Mumbai-II & New Delhi-III.

Detailed explanation-4: -(1) The Ombudsman/Deputy Ombudsman shall consider the complaints of customers of Regulated Entities relating to deficiency in service. (2) There is no limit on the amount in a dispute that can be brought before the Ombudsman for which the Ombudsman can pass an Award.

Detailed explanation-5: -The Banking Ombudsman is a senior official appointed by the Reserve Bank of India to redress customer complaints against deficiency in certain banking services covered under the grounds of complaint specified under Clause 8 of the Banking Ombudsman Scheme 2006 (As amended upto July 1, 2017). 3.