2019
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ICICI
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RBI
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SBI
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Detailed explanation-1: -New Delhi [India], June 24 (ANI ): Reserve Bank of India (RBI) Governor Shaktikanta Das on Monday launched “Complaint Management System (CMS)", a software application to facilitate RBI’s grievance redressal processes.
Detailed explanation-2: -The Complaint Management System (CMS), the application being launched today, symbolizes RBI’s commitment to improve customer experience in grievance redressal process by ensuring timely resolution of complaints received at the Reserve Bank.
Detailed explanation-3: -The “Complaint Management System (CMS)” of RBI was launched by the Governor, RBI today. It is a software application to facilitate RBI’s grievance redressal processes.
Detailed explanation-4: -What is Complaint Management software? Complaint management is the process of handling, managing, responding to, and reporting customer grievances. This process requires a streamlined approach and constant monitoring to ensure faster resolutions.
Detailed explanation-5: -At a minimum, your complaint management system should be able to: Facilitate multiple customer communications channels across a variety of media. Automate time-consuming, error prone manual tasks. Deliver comprehensive, real-time data reporting in-line with regulatory compliance and business need.