CURRENT AFFAIRS

2020

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

Which helpline has been made functional by the Indian Railways to answer inquiries, provide assistance and also take suggestions during the 21-day lockdown due to COVID-19?

A	138
B	139
C	Both A and B
D	198

Explanation:

Detailed explanation-1: -24 x 7Customer Services Give us your Feedback and Suggestions through SMS at +91-9717630982. This will help us to render better services.

Detailed explanation-2: -The Ministry of Railways has released the mobile app “Rail MADAD (Mobile Application for Desired Assistance During travel)” to expedite and streamline passenger grievance redressal. Rail Madad is part of the Railway Passenger Grievance Redressal and Management System (RPGRAMS) of Indian Railways.

Detailed explanation-3: -In addition, another All India Helpline 138 receives call for assistance for cleanliness, food and catering, coach maintenance, medical emergency and linen. This can be accessed by passengers, including women passengers.

Detailed explanation-4: -THROUGH CALL: You can also call 139 to get your PNR status. Please note, carrier charges may be applicable while calling or sending text message to 139. Abbrevations in PNR Status: Few abbrevations related to booking such as, WL, PQWL, RSWL, etc. are used in PNR status.

There is 1 question to complete.