CURRENT AFFAIRS

Detailed explanation-1: -Advocate Paresh B Lal was appointed as WhatsApp ‘s Grievance and Nodal officer in June this year. The company is also hiring a Compliance Officer to comply with the country’s Information Technology (IT) rules of 2021.

Detailed explanation-2: -Twitter previously appointed Dharmendra Chatur as its interim grievance officer for India after the new IT rules came into force.

Detailed explanation-3: -Grievance Officer Information: Enter the contact information of the individual who will respond to and resolve any complaints from your customers. It’s required to provide the grievance officer name and at least one contact method such as email, landline phone number or mobile number.

Detailed explanation-4: -Grievance Officer means the Quality Assurance Manager designated as the contact point for the receipt and preliminary assessment of a grievance, and referral to an Investigating Officer, as required. Grievance Officer means Head – Commercial & Business Process Transformation.