CURRENT AFFAIRS

Detailed explanation-1: -RBL Bank has collaborated with Google to strengthen its customer experience strategy and expand its value proposition in order to serve its rapidly growing customer base through its digital platform, Abacus 2.0. It will leverage Google Cloud’s infrastructure for seamless onboarding of customers.

Detailed explanation-2: -Capital One: Ranked #1 for customer satisfaction in the 2021 J.D. Power rankings, Capital One owes much of its success to its effort to continuously improve its digital banking experience.

Detailed explanation-3: -RBL Bank and Google announced a strategic collaboration to fuel the Bank’s customer experience strategy.

Detailed explanation-4: -Focus on the needs of your customers first. Use data to measure your customer experience performance against industry benchmarks. Use data to identify opportunities to improve your customer experience. Work with internal stakeholders to make the improvements you’ve identified.

Detailed explanation-5: -Vandana Jaitly - Head-Credit Card Complaint Governance and Customer Experience - RBL Bank | LinkedIn.