CURRENT AFFAIRS

Detailed explanation-1: -59. ‘Centralised Receipt and Processing Center (CRPC)’ and ‘Integrated Ombudsman Scheme’ are related to which government initiative? Explanation: ‘Centralised Receipt and Processing Center (CRPC)’ and ‘Integrated Ombudsman Scheme’ are related to the Pradhan Mantri Jan Dhan Yojana government initiative.

Detailed explanation-2: -This Scheme is an expeditious and inexpensive forum for bank customers for resolution of complaints. The Banking Ombudsman Scheme was first notified by the RBI in 1995 under Section 35A of the Banking Regulation Act, 1949.

Detailed explanation-3: -The Scheme simplifies the grievance redress process at RBI by enabling the customers of Regulated Entities (REs) like banks, Non-Banking Financial Companies (NBFCs), Payment System Participants (PSPs) and Credit Information Companies to register their complaints at one centralised reference point.

Detailed explanation-4: -The Scheme integrates the existing three Ombudsman schemes of RBI namely, the Banking Ombudsman Scheme, 2006; the Ombudsman Scheme for Non-Banking Financial Companies, 2018; and. the Ombudsman Scheme for Digital Transactions, 2019.